5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of supplying the service that property supervisors want, but also often do not due to a lack of continuing excellent control processes.
Security guard businesses are unlike any vendor that a home manager usually hires. If you employ a painter, you are able to see whether they are doing their tasks by looking at the walls. But when you employ a security guard company, how often can you determine whether the guard organization is doing their job including running background checks and drug screenings, providing good training to your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s important to employ a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks don’t start to occur.
In this guide we’ll discuss five (5) simple steps to enhancing your security guard service and attaining everything you picture as your ideal warehouse security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is among these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being provided by your security company and inquire does it seem decent.
It is also the security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb way to display whether the guard is a good match for your property is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a lot on what to expect from this guard and it gives you a chance to ask a different guard if you feel that it is essential.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in many cases the shield’s orientation to his assigned land isn’t as complete. We call the orientation to the assigned land”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your premises?
• How long is each officer educated?
• How long can the security company double lender? (Double banks is the process of having a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the answer to each of these questions and be sure that they fit with what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and your site specific training to acquire an understanding of what goes on preparing a guard to work at your premises.
Guard supervision is among the more important factors of good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel that their job isn’t significant and they start to see themselves as not as a region of the security team. When guards don’t feel as part of your team it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard company to monitor the log and time the action of the guards while they’re making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard company provides a way of earning sure that each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe that their safety is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security while you are not there. During these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be confident that the consultant isn’t actually a security guard company. If that’s the case, your audit is sure to turn up issues with your existing security guard company.